Return Policy

At Shuddh Rasayan, we strive to ensure your satisfaction with our Ayurvedic products. This Return Policy outlines the conditions under which returns and refunds are processed.

Introduction

Shuddh Rasayan Ayurveda (“we,” “us,” or “our”) operates the website shuddhrasayan.com. This Return Policy applies to all purchases made through our website. By placing an order, you agree to the terms outlined below.

Cancellation Before Shipping

If you cancel your order before it has been shipped, we will provide a full refund of the purchase amount, including any applicable taxes and shipping fees. To cancel your order, contact us at info@shuddhrasayan.com as soon as possible. Once the order is shipped, cancellations are no longer possible, but you may be eligible for a return as outlined below.

Damaged or Lost Products

If you receive a damaged product or if your order is lost during delivery, we will provide a full refund of the purchase amount, including taxes and shipping fees. To process a refund for damaged or lost products:

  • Contact us within 7 days of receiving the damaged product or expected delivery date for lost items.
  • Provide your order number and evidence of damage (e.g., photos) or confirmation of non-delivery.
  • We may request the return of the damaged product (shipping costs covered by us).

Refunds will be processed within 7-14 business days after verification.

Non-Returnable Products

We do not provide refunds or returns for products that have been used or opened, except in cases of damage as described above. This policy ensures the safety and integrity of our Ayurvedic products, such as Safed Musli and GUDLIV.

Return Process

To initiate a return for eligible cases (damaged or lost products):

  • Contact us at info@shuddhrasayan.com with your order number and details of the issue.
  • Follow the return instructions provided by our team.
  • Package the product securely and ship it to the address provided (we cover return shipping costs for damaged products).

Refunds will be issued to the original payment method within 7-14 business days after receiving and verifying the returned product.

Important Notes

  • All returns must be initiated within 7 days of receiving the product or expected delivery date.
  • Refunds are subject to verification of the return reason (e.g., damage or loss).
  • We reserve the right to refuse returns that do not comply with this policy.

Contact Us

For questions about our Return Policy or assistance with a return, please contact us:

info@shuddhrasayan.com

Last Updated: August 27, 2025